Terms of sales

TERMS OF SALE

The following Terms of Sale apply to sales at 2RETHINK / hotelshop.dk. You are instructed to read these Terms of Sale before placing any orders. By approving an order, you confirm that you accept these Terms of Sale. 

 

ORDERS

The Web Shop is intended for sales to consumers only. A binding purchase agreement is concluded when your order have been confirmed by us (Order Confirmation). 

On rare occasions a certain product may run out of stock. If the missing item will not be replenished, the customer will be notified as soon as possible. We reserve the right to cancel an order if fraud or similar activity, such as unauthorized use of another´s credit card, is suspected.

 

PRICE AND PAYMENT

The prices at the Web Shop are current prices. When you reach check-out prices are inclusive of local VAT and are payable in EURO or elsewhere indicated at the Web Shop. For non-EU customers, additional VAT, customs charges and other levies may be incurred by your local Customs Authority on your import, at applicable rates. Payment can be made by credit card, direct debit invoice or as may otherwise be instructed at the Web Shop. Where payment is subject to validation and/or authorisation by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorisation. We accept international credit card  such as VISA and MasterCard. All transactions will be sent through Paypal in encrypted form and all card details and payment information will be protected and processed with a high level of security.

 

PROMOTIONS AND DISCOUNT CODES

All campaigns with reduced price are limited in time. Multiple offers can normally not be combined. A discount code or voucher is only valid once per customer and purchase. In case of obvious misuse of offers, such as coupons and promotion codes, the Web Shop reserves the right to cancel the order in question.

On orders eligible for a gift or discount the value of the gift/discount is considered as a general discount on the total amount of the order. If part of or the entire order is sent back for exchange or refund the value of the returned merchandise is recalculated and the purchase price minus the relative share of the overall discount will only be credited.  

Promotions and discount codes are only valid on new orders and cannot be applied retrospectively.

DELIVERY

We always aim at delivering your order as soon as possible. Normally orders of items in stock ship within 1-2 business days from Order Confirmation and can be expected to be delivered to you within five to ten business days. Delivery times are estimates only and particularly during high season (e.g. Christmas) deliveries may take longer than normal. In case of a delay in delivery of more than fifteen (15) business days beyond the estimated delivery time above, you may cancel your order subject to written notice to us, in which case we will, as our entire liability for the delay, credit any payment made by you. If the order has already shipped, you must first return the item to us before such credit can be made. The freight cost will be specified in the order summary before you submit your order. We currently ship to most countries but may not ship to certain countries outside the European Union. Should you have an inquiry as to whether or not we ship to a specific location, please contact our Customer Service. Please be advised that custom duty may be charged for any orders from outside the European Union. 

 

RIGHT OF WITHDRAWAL AND RETURNS

We offer you a “no questions asked” 30-day right-of-withdrawal from your purchase, calculated from the date you order the goods. If you wish to make such a return please contact us. Items shall be returned hereunder properly wrapped and packed in their original packaging in unused and saleable condition. As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. In case you find that an item delivered by us to you is defective you should contact Customer Service as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. 

 

PERSONAL DATA

By submitting an order at the Web Shop you consent to us processing your personal data. Your purchase may involve the collection and processing by us, or by a sub-contractor of us, of your personal data, for example of the data you fill out in the order form, including your civic registration number as the case may be, or the personal data processing that may be necessary to execute your payment. We will use your personal data to manage your purchase (including with respect to payment, delivery and any returns and/or refunds), for marketing purposes and to improve the services and design of the Web Shop. Your personal data will not be transferred by us to another company.  

Your personal data will be stored only for as long as is needed or for as long as is provided by law. Upon your request, we will tell you which personal data about you we are processing and for what purpose(s) and you may request that your personal data is corrected or removed. In case you wish to be removed from any direct mailing lists, please contact our Customer Service. We will not sell your personal data to any third party for such third party’s marketing campaigns or for any unsolicited marketing unrelated to your purchase(s) at the Web Shop.

All pictures are therefore to be seen as illustrations and are not guaranteed to reproduce the exact appearance of a product.

 

APPLICABLE LAW

Theses Terms and Condition shall be goverened by the laws of Denmark. 

 

CONTACT US

We are always looking for ways to improve and would love to hear your opinions. Comments on our service, products and even new ideas to make your experience with us even better, are always welcome.

2rethink is located in Copenhagen, Denmark. We distribute our products to wholesale customers worldwide. 

CUSTOMER SERVICE WEB
Operating Hours: M-F 09:00 am to 17:00 pm
Email: info@2rethink.dk